Please include your order number and full name in the payment description. This will make it much easier for us to locate your payment.
Failure to provide the above information or entering it incorrectly may delay the processing of your order; please fill out your bank transfers carefully.
Yes, you can download a pro forma invoice from the DrTusz store website.
Here are the instructions for downloading a pro forma invoice:
✓ Go to our online store and add the selected products to your cart. ✓ Next, proceed to the shipping and payment options. On the right-hand side, select the "Standard Bank Transfer" option. ✓ When filling out your order details, note that at the bottom of the page there is a checkbox labeled: “Check this box if you need a pro forma invoice.” Check this box. ✓ Continue the ordering process by entering the required information and confirming your order. ✓ After placing your order, an order number will appear on the screen, and below it you’ll see a green “Download Proforma Invoice” button. Click this button.
The proforma invoice will now be downloaded as a PDF and saved to your computer.
Yes, DrTusz issues VAT invoices. To issue such an invoice, we need your company’s information, including your NIP number.
When placing an order through our online store, please provide the invoice information along with your customer details. If you place an order outside the online store (via email), please include this information in your order.
Invoices are issued through the KSeF system (National e-Invoice System). At the customer’s request, we can send the invoice electronically (e.g., as a PDF) to the specified email address.
At DrTusz, shipping is always FREE, regardless of the order total, payment method, or shipping method.
There are 4 ways to make a payment:
1. Standard bank transfer—
the merchandise is shipped once the payment has been credited to our account (usually the next business day). 2. Instant online transfers and card payments
—the merchandise is shipped immediately after the payment is successfully verified (this usually takes up to a few minutes) and the package is prepared. 3. Cash on delivery
—the package is shipped as soon as it is prepared. Payment must be made to the courier or mail carrier delivering the package.
4. Deferred payment
—applies to businesses and public institutions. To arrange deferred payment, please contact us by phone at 525-22-33-22
or by email at sklep@drtusz.pl
. The package is shipped immediately after it is prepared.
Available delivery options:
1
. InPost Parcel Locker
– orders placed by 3:00 PM are shipped the same day.
2
. GLS Courier
– orders placed by 3:00 PM are shipped the same day.
3. InPost Courier
— Orders placed by 3:00 PM are shipped the same day.
4
. Poczta Polska
— Orders placed by 3:00 PM are shipped the same day.
5. In-store pickup in Białystok
—orders can be picked up during store hours, 8:00 a.m.–6:00
p.m.
The total order processing time depends on three factors:
Product availability:
"In Stock - Ships in 24 hours" - the order is prepared no later than the next business day (90% of orders placed on a business day by 4:30 p.m. are prepared within 30 minutes).
"In Stock - Ships in 48 hours" – the order is prepared within two business days at the latest.
"Made to order – 2–14 days" – we’ll notify you by phone or email when your order is ready.
Selected payment method:
Once the order is ready, the goods are shipped upon receipt of the transfer confirmation.
Standard bank transfer—we usually receive confirmation of the transfer by 1:00 PM on the next business day.
Instant online transfers and card payments—we receive transfer confirmation within 15 minutes.
Cash on Delivery, Deferred Payment—we ship the order as soon as the products are ready.
Selected delivery method:
GLS Courier – 98% of shipments are delivered the next business day.
Inpost Courier – 98% of shipments are delivered the next business day.
InPost parcel lockers—1–2 business days (shipments are also delivered on Saturdays).
Poczta Polska – 1–3 business days.
We’ll keep you updated on the progress of your order via email. You can also check the current status of your order by logging in to our store’s website.
Once your order has been shipped, you will receive a “package number” that allows you to track the current location of your shipment on the carriers’ websites.
Yes. When placing your order, please select ‘Collect in-store’. We will inform you (by telephone or email) as soon as possible when your order is ready for collection.
You can collect your order between 8.00 and 18.00 at our high-street shop, located at:
Yes, to place an order in our store, you need an account. Registration is quick and takes only a few minutes. The information you provide during registration is necessary to process your order, including issuing an invoice and shipping the products.
If you give your consent, we’ll also use this information to send you attractive discounts and special offers.
Having an account also makes it easier to track the status of your orders and access your purchase history, allowing you to manage your orders more conveniently.
To redeem a discount coupon, follow these steps:
1. Add the selected products to your cart. 2. Check the "I have a discount coupon" box and enter your code. 3. Click the "Activate Coupon" button.
The discount will be applied automatically, even to products you add to your cart later.
Don’t forget about the volume discount. If you order more than one of the same product, each additional item will be cheaper. Importantly, the volume discount combines with the discount coupon, so you can save even more.
If the product is in stock and the order is placed by 3:00 p.m., we’ll ship it the same business day.
It usually arrives the next business day, and no later than two business days after the order is placed. If the selected product is currently out of stock, you’ll find the estimated fulfillment time directly on the product page. Please add approximately 1 business day to the specified time for shipping and delivery of your order. If the product page displays the message “Check availability”
, please contact us to confirm whether we can fulfill your order and to check the estimated delivery date. Call us at 525 22 33 22
or email us at sklep@drtusz.pl
.
Orders placed by 3:00 p.m. are shipped the same day, provided the selected product is in stock. Orders placed after 3:00 p.m. are processed the next business day.
You can find information about prices, product availability, and order processing times on our website, in the product details page.
To search for a product, enter the printer model or cartridge code in the search bar. The search bar is located at the top of the page, between the Ink Doctor’s head and our logo. Then select the correct product from the list of suggestions.
An active orange “Add to Cart” button means the product is available and can be ordered. A crossed-out shopping cart icon or the message “Product temporarily unavailable” means the product is not currently for sale.
For unavailable products, you can sign up for an availability notification. To do this, click the “Notify me when available” message located on the right side of the product page, below the “Product temporarily unavailable” message. Then enter your email address. We’ll let you know when the product becomes available again.
We issue VAT invoices through the KSeF system (National e-Invoice System). To receive an invoice, please provide yourcompany information, including your tax ID number (NIP), when placing your order:
✓ When placing an order through our online store, please include the invoice information along with your customer details.
✓ When placing an order outside the online store (via email), please include this information in your order.
Upon request, we can also send the sales document electronically, e.g., as a PDF file, to the email address you provide.
A deferred payment term (14 days) is granted exclusively to budgetary units, such as government offices, schools, or other public institutions.
Ordering procedure for government entities:
1. Add all products to your cart and proceed to checkout.
2. Enter the purchaser’s information in the billing details and the recipient’s information in the shipping address.
3. Select “Standard Bank Transfer” as the payment method.
4. At the bottom of the page, in the “Order Notes” field, select the option to request a 14-day payment deferral.
If you run a business: We do not offer deferred payment terms for businesses, but you can download a pro forma invoice and make a payment based on it. For more information about pro forma invoices, see the question “Can I receive a pro forma invoice?”
Once you've placed an order, you can only change the delivery method and payment method. Unfortunately, you cannot edit the products you’ve ordered.
If you’d like to make a change to the delivery or payment, please contact our Customer Service department as soon as possible, before the order is processed and shipped.
You can call us at +48 525 22 33 22 or use the form in the Contact tab.
If you want to change the products in your order, the best solution is to cancel the current order and place a new one according to your needs.
Cartridges
Bei der riesigen Auswahl an Tinten- und Tonerkartuschen kann man leicht den Überblick verlieren, und die richtige zu finden, ist nicht immer einfach.
Falls Sie die gewünschte Tinte/den gewünschten Toner nicht finden, senden Sie eine E-Mail mit Ihrem Druckermodell an sklep@drtusz.pl. Sie erhalten dann umgehend unser Angebot.
Alternativ können Sie sich auch persönlich von einem unserer Experten beraten lassen. Sie erreichen uns telefonisch unter +49 525-22-33-22 (Montag bis Freitag, 9:00–17:00 Uhr).
Buying an original printer cartridge often turns out to be a huge expense, exceeding the price of a new printer. So when making a purchase, it’s worth considering the availability of compatible cartridges.
Generic cartridges bearing the DrTusz logo are made from high-quality, specially selected, and tested components available on the market. These cartridges deliver the highest print quality, indistinguishable in any way from prints made with original cartridges.
Additionally, our compatible replacement cartridges are covered by the “Golden Warranty”
program—a warranty valid for the entire lifespan of the cartridge. A key benefit of this program is a quick, hassle-free, and effective claims process.
Our online store does not buy back empty cartridges
. We only offer free disposal of products that were previously purchased from our store.
Used ink and toner cartridges are hazardous waste and must not be disposed of in regular trash bins—that’s why we offer free disposal
so you can help protect the environment in a simple and safe way. For larger quantities of empty cartridges (10 or more), we’ll arrange for pickup by a courier after you contact us via email; for smaller quantities, you can return them to us at your own expense or bring them in person to our brick-and-mortar store.
Companies and public entities can also obtain a Waste Transfer Form (downloadable from the BDO system) if they generate more than 100 kg of such waste annually.
For details and instructions on how to return used cartridges for disposal, see the article:
Disposal at DoktorTusz
Yes, we accept empty cartridges (ink and toner), but only those purchased from our store.
✓10 or more empty cartridges
– please email us at sklep@drtusz.pl
. Once you’ve contacted us, we’ll arrange for a free pickup by courier.
✓Fewer than 10 empty cartridges
– please also contact us via email in advance. In this case, you’ll send the package at your own expense
to our company’s address.
✓Cartridges from other stores—
we do not accept them.
The process consists of the following steps: 1
. Arrange with us how to return the empty cartridges. 2. Fill out the waste transfer form (BDO):
you can fill out the document yourself on the BDO website (we only accept waste under code 160214).
3. Send the empty containers . 4. Upon receipt of the empty containers, we’ll confirm receipt in the BDO system.
Please note: if you do not generate more than 100 kg of such waste per year, the form is not required
.
Yes, at DrTusz.pl you’ll find high-quality replacements for original printer cartridges (ink and toner). These are DrTusz brand products that meet the highest quality standards and allow you to save up to 80% compared to original consumables.
All information regarding prices and product availability can be found on our website: www.drtusz.pl.
To find the replacement you need:
- Enter your printer model or the original cartridge’s part number in the search bar located at the top of the page, between DrTusz’s head and our logo.
- Then click on the product you’re looking for in the suggestions pane.
On the product page, you can check whether a DrTusz replacement is available for that original cartridge, as well as its price and availability.
To compare printing costs, check the price of a replacement ink or toner cartridge for your printer, and then calculate the cost per page by dividing the price of the cartridge by its yield, expressed in the number of pages.
It’s worth noting that the stated yield is determined in accordance with ISO standards, which influence how the number of pages is measured.
Toner cartridges bearing the DrTusz logo are made from high-quality, specially selected, and tested components available on the market.They ensure high print quality, comparable to that achieved with original toner cartridges.
Toner replacements offer real savings; they are significantly cheaper than originals and often have a higher capacity, allowing you to print more pages from a single cartridge. High-quality compatible toners deliver crisp, long-lasting prints and work seamlessly with your printer, so you pay less without compromising on the final result.
Additionally, our compatible toner cartridges are covered by the “Gold Warranty” program, which provides coverage for the entire lifespan of the cartridge. Its key advantage is a quick, hassle-free, and effective claims process.
The shelf life depends primarily on whether the product is ink for an inkjet printer or toner for a laser printer.
For inkjet ink, we recommend purchasing it as needed. If stored for a long time, it may dry out. It’s best to store them in their original, sealed packaging at room temperature, in a dry place, away from sunlight and heat sources. We don’t recommend buying them in bulk several months in advance.
In the case of toner cartridges for laser printers, longer storage shouldn’t be a problem. Still, it’s best to use common sense and not set aside toner cartridges you’ve purchased for use 2–3 years down the road. It’s also always a good idea to check the expiration date or shelf life indicated by the manufacturer.
1.
Determine what you print and how often (documents vs. photos).
2.
Choose a technology: laser (lots of text, low cost per page) or inkjet (color, photos).
3.
Check the model specifications to ensure the features you need (duplex printing, network connectivity, MFP).
4.
Calculate the operating cost based on the cartridge/toner yield.
5.
If you provide your monthly print volume, the percentage of color printing, and the features you need, we’ll recommend a specific printer model.
Before making a purchase, we invite you to read these articles, which will help you make the best decision based on your needs:
Yes, every printer is sold with factory-installed tanks
(starter cartridges). These
typically hold less ink or toner
than standard cartridges sold separately. They are included so you can start printing right away without having to buy additional supplies.
In practice, this means that once you take the printer out of the box, you can start printing right away, but with heavy use, you’ll use up the starter cartridge faster and will need a full-size one sooner.
Yes, NIIMBOT printers can be connected to a computer. Depending on the model, you can connect them via a USB cable or wirelessly via Bluetooth. To use the printer, you need to install the NIIMBOT app and, if required, the appropriate driver. Specific connection options may vary depending on the device model.
The fastest way to perform a printhead test (nozzle check) on an inkjet printer is from your computer or the printer’s control panel.
How do you run the test from your computer? 1. Turn on the printer and make sure there is plain paper in the paper tray. 2. On your computer, open Control Panel or Settings, then go to the Devices and Printers (or Printers and Scanners) section 3. Click your printer’s icon and select Printer Properties or Printing Preferences. 4. In the panel, find the Test Print or Print Test Page option. 6. Click Print to have the printer generate a test pattern.
How do I run a printhead test from the printer? 1. Make sure plain paper is loaded in the paper tray. 2. On the touchscreen or using the buttons on the printer’s control panel, go to Settings. 3. Find Maintenance or Tools in the menu. 4. Select Nozzle Test or Nozzle Check and confirm the print.
How to evaluate the test results:
Correct printout—the printout is clear for every color; no lines, gaps, or missing areas are visible.
Clogged nozzles—the test print shows gaps, lines, and missing sections. This means that some nozzles are dried out or have air trapped inside them. In this case, run the Printhead Cleaning function.
1. Run a printhead test. For more information on how to run a printhead test, see the question “When does the printer’s printhead need cleaning?” If the test clearly shows gaps, broken lines, or missing areas, this means the printhead needs cleaning.
2. Run a printhead cleaning: - Turn on the printer and make sure it is ready to print. - In Windows, go to Settings → Printers & Scanners, select your printer, and open its Print Preferences or Properties. - Go to the Maintenance, Care, or Service tab. - Select "Printhead Cleaning" and follow the on-screen prompts. - If your printer has a control panel or touchscreen, you’ll usually find this option in the Tools / Settings / Maintenance menu .- After cleaning is complete, run a test print (print head test) to check the results.
It’s a good idea to clean the print head when print quality has noticeably deteriorated, even though the cartridges have enough ink. The most common signs are:
✓ white, horizontal stripes on the printout,
✓ broken or faint lines in the text,
✓ missing parts of letters or graphics,
✓ one color missing,
✓ incorrect, distorted, or overly bright colors,
✓ blank or nearly blank pages even though the ink cartridges are full.
This problem often occurs after a long break in printing, because the ink may have partially dried in the print head nozzles.
Returns and complaints
It is not possible to directly exchange an ink/toner cartridge for a different model. In such a case, however, you may exercise your right to return the item within 14 days of delivery. Returns are limited to new, factory-sealed
items in their original packaging
—
items that have been unpacked cannot be returned. The returned product should be securely packaged to prevent damage during shipping. Returned items must be sent to the store’s address:
DRTUSZ SP. Z O.O. ,UL. WYSZYŃSKIEGO 2/75 ,15-888 BIAŁYSTOK
. The return shipment must include:
✓
a written statement of withdrawal from the contract,
✓
your personal information,
✓
the bank account number to which the refund should be made.
Once the withdrawal from the contract is approved
,
the funds will be refunded within 14 days
of our receipt of the return shipment along with all required documents.
The returned product must be sent via courier or mail to our company’s address along with a completed Return Form.
Please secure the package before shipping to ensure it reaches us undamaged (this also applies to the packaging).
Shipping address:
DrTusz Sp. z o.o.
, ul. Wyszyńskiego 2, apt. 75,
15-888 Białystok
All details regarding return procedures, complaints, and product warranties are described in detail on our blog. We encourage you to read our article:
Unfortunately, we do not offer direct exchanges for cartridges in the event of an ordering error.
If the ink or toner you ordered does not fit your printer or if you selected the wrong product, you can follow our return
procedure.
After returning the product, please place a new, separate order for the correct cartridge. This will ensure that the correct ink or toner is shipped as soon as possible, without having to wait for the return process to be completed.
Please make sure the returned product is complete and in a condition that allows it to be accepted in accordance with our return policy.
All details regarding return procedures, complaints, and product warranties are described in detail on our blog. We encourage you to read our article: https://blog.doktortusz.pl/reklamacje-i-zwroty-w-drtuszu/
We review each case regarding the return of opened ink on a case-by-case basis. As a general rule, consumers may return purchased merchandise; however, opening the packaging may affect the product’s value and, in some cases, result in a reduced refund amount.
So that we can assess the situation and propose the best solution, please contact our Customer Service Department at sklep@drtusz.pl
. In your message, please include your order number, the product name, and a brief description of the issue.
To make a return, you do not need to include a receipt or any other proof of purchase
. All you need to do is send a properly completed return form along with the returned merchandise. To ensure smoother processing, please fill out all the information on the form, especially the order number, contact information, and the bank account number to which the refund should be issued.
All details regarding return procedures, complaints, and product warranties are described in detail on our blog. We encourage you to read our article:
For your return to be accepted, it is important that the cartridge be returned to us in its original packaging and in its original condition. The packaging is part of the product, so damage to it may reduce the value of the item or make a return impossible.
Also, please make sure the cartridge is not damaged, spilled, or flooded. Be sure to pack it securely for shipping. This will help you avoid the risk of damage and speed up the entire return process. If you have any questions about the warranty for a specific product, email us at sklep@drtusz.pl or use the form in the Contact tab. We’ll look into it and provide you with detailed information.
Have another question?
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